Find Answers to our customer's most frequently asked questions
What types of products do you offer?
We specialize in fine jewelry crafted from solid gold and lab-grown diamonds. Our collections include diamond necklaces, rings, and bracelets designed with a focus on timeless style, ethical sourcing, and expert craftsmanship.
Are your diamonds real?
Yes. All of our diamonds are lab-grown diamonds, which are chemically, physically, and optically identical to mined diamonds. They offer the same brilliance and durability, while being ethically sourced and environmentally responsible.
What metals do you use in your jewelry?
Our jewelry is crafted using solid 14K gold, including white gold, yellow gold, and rose gold. We do not use plated or filled metals.
Do you offer gift cards?
At this time, we do not offer digital or physical gift cards. We plan to introduce gift card options in the future.
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with a tracking number to monitor your delivery.
What is your return policy?
We accept returns on eligible items within 14 days of delivery, provided the jewelry is unworn, unaltered, and in its original condition. Custom or personalized items are not eligible for return.
How do I request a return or exchange?
To request a return or exchange, please contact our support team through the Contact Us page with your order number. Our team will provide instructions and next steps.
Do your products come with documentation?
Yes. Our lab-grown diamond jewelry includes relevant documentation verifying the specifications of the diamond. Additional certification details may vary by product.
Do you offer an affiliate or referral program?
We are currently developing an affiliate program. Details will be announced once the program becomes available.
